We can get a ton of pushback baxk when we implement a new cancellation policy: “I dont feel comfortable with you having my card info” “Sounds like thats your prob not mine” “Cancel all of my appts” “I never cancel so whats the point” The point is, karen, that when you dont show up our team doesnt get paid. And in order for us to be one of the leading salons, we take care of our staff by making sure people are showing up to their appointments. The pushback feels heavy but those clients aren’t your ideal clients - dont fight for them! Stay strong! #salonnerd #salonowner #commissionsalon #commissionsalonowner #commissionstruggles #salonownersolutions #salontraining #salonprogress #salonsystem #salonbusiness #salonbusinesscoach #salonbusinesstips #saloncoaching #saloncoach #salonmentor #hairsalonowner #spaowner #lashowner